How long is the shipping time?
Average transit times to the United States: 10 to 24 business days. Average transit times to International: 20 to 35 business days.

There are circumstances that are out of our control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be delays that our carriers experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Can I cancel my order?
You are able to cancel your order with no penalty. You must cancel your order within 24 hours of creating it for the cancellation to be applied. All you need to do is send us an email with the subject line CANCEL.

I have entered an incorrect address!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately; if the address is wrong, we can correct this within 24 hours.

My item arrived damaged.
We ship every item with extra padding. Despite this, around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens, please contact us with your order number and a picture of the damaged product. Once received, we will be happy to send out another free of charge.

For pre-ordered or back-ordered items.
If your order contains a pre-ordered or back-ordered item, we will ship any available items immediately and ship the remaining items as soon as they are available.

I have a question that was not answered, can you help?
Please feel free to contact us and we will do our best to reply within 24 hours.