Once your order ships, you will receive a tracking number by email. If you cannot find it, email contact@petssparkle.com with your order number and we will help right away.
Look up your order
Enter your order number and the email you used at checkout to see its current status.
How to track your package
- Tracking numbers starting with LP: track at Cainiao Global, global.cainiao.com.
- Numbers starting with LZ, ZS, LI, LJ or other prefixes: track at 17track.net.
How shipping works
Orders ship in two phases: our logistics partner handles processing and departure, then a local carrier manages arrival, customs clearance and final delivery in your country.
Customs and delays
Customs procedures can occasionally cause delays that are outside our control. If you have any concerns, contact us and we will look into it for you.
Still need help? Email contact@petssparkle.com.
